Poor truck scale software support is a liability your business may not be able to afford—especially when it comes to efficiency, customer confidence, and company reputation.
No matter what business you’re in, choosing software is all about features and benefits—or so it would seem.
Of course, you want a software program that has everything you need. And truck scale software can make a massive difference in the efficiency of your scrap yard, landfill, or aggregate business.
But software performance alone doesn’t ensure success. The best truck scale software is one with a great customer support team that will solve your problems and answer your questions quickly
Fast customer support keeps bottlenecks at bay.
Landfills, scrap yards, and recycling centers process massive volumes of material. It’s not uncommon for one facility to see upwards of three hundred trucks every single day. And each of those trucks is weighed twice. Your truck scale software has to process two tickets for every vehicle that comes through your facility.
If your truck scale software glitches, it’s frustrating at best. But if you can’t fix it quickly, it can be a nightmare. Every minute you spend waiting for customer support to address the problem compounds the slowdown.
And the long line of trucks in line for weighing just keeps growing. If it takes hours—or, God forbid, days—to find a solution, who knows how long you’ll be scrambling to catch up?
Now picture the alternative.
You encounter a hiccup, you call customer support, and it’s fixed in under an hour, maybe even fifteen minutes. You’re back in business and back on track.
And because the support team addresses the issue quickly, you don’t spend your day frantically churning through a backlog. Instead, you and your business can keep humming along.
Fast customer support bolsters your customers’ confidence in you.
You’re not the only one whose day is wrecked by a scale ticketing software glitch and a lackluster systems support team.
The trucking industry lives and dies by efficiency, and software slowdowns can disrupt their entire schedules. If you can’t solve problems quickly, it can lead to trust disintegration with your customers.
A weak software support team also warps your customers’ perceptions of you.
It’s tough to keep a cool head if you know every problem will take a long time to get resolved. If you’re flustered from the start, your customers may not have much confidence in your ability to deliver a solution.
Such delays can be profoundly frustrating when you know the problem is your software’s support time, not you. But you’re the face of your business—and it’s on you to find a better solution.
Choose a truck scale software backed by a fast, effective support team. They’ll solve problems faster, and you get to look like a rockstar for handling issues like a pro.
You can handle problems with efficiency and grace when you know your support team has your back. That’s a reputation worth working for.
Sluggish software support is a liability for your reputation.
Slow, unreliable customer support is simply unacceptable in the world of scale software. It’s bad for business, and it’s terrible for your reputation. You simply can’t afford to rely on weak customer support.
But if your truck scale software comes with top-notch customer support, it can genuinely change your business. For example, quick issue resolution frees you up to work on other vital issues and responsibilities.
You’ll move past problems faster and build a reputation for your company’s efficiency and reliability. In addition, you’ll breathe easier when you’re not stressing about technical support issues creating even bigger problems.
A truck-scale software support team that has your back adds value to virtually every part of your business.
ScaleIt is proud to offer unmatched support to our valued customers. Talk to one of our experts today about how ScaleIt can support your success.